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Understanding one’s performance relative to industry norms is often a key step in ensuring that an organization is able to achieve and maintain competitiveness. With increasing focus on cost prudency in the energy sector, it is vital to understand the cost position of the organization and to identify “best practices” and isolate gaps in performance.

The Shpigler Group often works with clients on a wide range of projects evaluating their performance metrics. From evaluations of system events to auditing financial reporting processes, we can provide unique insight to our clients. We have performed studies and identified solutions through comprehensive analysis of an entire operation from market performance to operational efficiency to effective capital planning.

The Shpigler Group has conducted thorough investigations of utility operations, both operational and financial, and we have the experience to provide complete reports and recommendations to our clients. We are able to examine different areas of an enterprise based on experience and the needs of the client. We’ve provided comparative analysis, detailed work plans and project controls, benchmarking studies, and complete system audits for our clients.

Some common areas where clients have sought our support include:

  • Benchmarking studies to identify best practices and optimal cost points

  • Providing legal opinions in support of regulatory inquiries

  • Providing legal opinions on suitability of investments and expenditures

  • Developing internal audits and cost control systems

Below is a sample of some of our work in benchmarking:

  • Preparing benchmarking study on behalf of statewide association of municipal utilities. Conducted operational analysis of drivers of performance and the resultant cost implications, including staffing, system maintenance, vehicle expense, and engineering. Performed assessment of non-financial metrics, including customer satisfaction, safety practices, cyber security, and outages. Analyzed relative levels of efficiency and performance and provided detailed recommendations for each utility to close identified gaps.

  • Writing advocacy report on benefits of advanced metering and 'smart grid' systems for electric utility association. Developed research and analysis to identify opportunities for value creation through implementation of AMI and distribution automation programs. Analyzed potential impact of tax policy to provide appropriate financial incentives for utilities to deploy advanced metering and 'smart grid' systems. Profiled the stakeholder benefits associated with the implementation of a ‘smart grid’ system and evaluated public policy impacts.

  • Providing benchmark analysis of telecommunications activities for Canadian utility reporting to provincial energy board. Analyzed overall telecom expenditures, including Service Level Agreements, Network Operations Center operations, staffing and cost allocations, and pricing levels. Provided legal opinion for filing of rate case involving all telecommunications costing implications and provided input on structure of revised SLA.

  • Delivering comprehensive communications benchmarking study for electric utility. Collected performance metrics from a variety of North American utilities related to the development of fiber, microwave, wireless, and land mobile radio systems in support of presentation before regulatory commission. Interviewed key utility communications subject matter experts and collected data on operating and capital expenses matched against performance levels. Delivered report profiling industry best-in-class processes and performance levels.

  • Developing cost and market benchmarks for a wireless affiliate of an electric utility to support a wireless marketing campaign. Conducted numerous interviews among potential targets and identified critical improvements needed. Collected information from key market competitors to determine how others were solving needs and benchmarked operating levels supported.

  • Supporting legal position of utility fiber operator in contract dispute through market research and financial analysis. Developed legal opinion report for owner of dark fiber network facing potential litigation against Internet Service Provider threatening to default on lease agreement. Conducted market analysis and financial modeling of varying scenarios to identify a potential solution to support the needs of both parties.

The Shpigler Group will work with clients from beginning to end, identify resources needed, and design a solution that fits with your specific needs. Please contact us at info@shpigler.com to find more about how we can help you succeed.


Feasibility Studies
Market Analysis
Pricing Analysis
Strategy Development


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